Hop-in-Taxi – Terms and Conditions

All bookings must be made with a minimum of 24 hours’ notice to ensure availability.
For urgent or same-day requests, please contact our office directly by telephone.
Enquiries submitted via our website or phone do not constitute a confirmed booking until formally acknowledged by Hop-in-Taxi.

Hop-in-Taxi shall not be held liable for delays caused by circumstances beyond our control, including but not limited to accidents, road closures, diversions, or adverse weather conditions.

Hop-in-Taxi accepts no responsibility for loss or damage to passenger property or luggage, regardless of cause.
Passengers are responsible for loading and unloading their belongings. Drivers may assist with heavy items at their discretion, but liability remains with the passenger.

Any damage to the interior or exterior of Hop-in-Taxi vehicles caused by passengers will be charged accordingly.
Excess luggage that compromises vehicle safety may result in refusal of service.
Smoking is strictly prohibited in all vehicles, in accordance with UK law.
Alcohol consumption is not permitted inside vehicles under any circumstances.
A cleaning charge of £100 will apply if a vehicle requires valeting due to passenger negligence or illness related to alcohol.
Hop-in-Taxi reserves the right to decline bookings or request passengers to leave the vehicle if their behaviour endangers the safety or comfort of the driver or other passengers.

A valid mobile number is required for all bookings to ensure effective communication.
Passengers arriving by air are strongly advised to contact our office immediately upon landing to confirm dispatch of their vehicle.
For bookings not paid in advance, vehicles will only be dispatched once contact has been established with the passenger.

All Hop-in-Taxi drivers operate on a self-employed basis and are not employees of Hop-in-Taxi Ltd.
It is illegal for drivers to accept bookings directly from customers. All journeys must be booked through Hop-in-Taxi’s official channels (website or telephone). Bookings made outside these channels are not insured.

Any issues or concerns should be reported to the driver immediately.
Formal complaints must be submitted in writing to our office within 5 working days of the scheduled journey.

Cancellation Policy

To cancel a booking, please email our office with your receipt and booking details.

Bookings cancelled 24 hours or more before the scheduled journey will be refunded in full, minus any credit card transaction fees.

Bookings cancelled between 24 and 12 hours before the journey will receive a 50% refund, minus transaction fees.

Bookings cancelled within 12 hours of the journey are non-refundable.

Hop-in-Taxi reserves the right to amend, update, or modify these Terms and Conditions at any time without prior notice.

At Hop-in-Taxi, we are committed to providing excellent customer service. If you require assistance at any stage of your booking or journey:

📞 Call Us: Use the telephone number displayed at the top of our website for immediate support.
💻 Online Enquiries: Submit questions or requests through our official website contact form.
✉️ Email: For booking amendments, cancellations, or formal complaints, please email our office with your booking details and receipt at
support@hop-in-taxi.co.uk
👥 Driver Assistance: During your journey, please speak directly to your driver if you encounter any issues.

We will always do our best to resolve queries promptly and ensure your travel experience with Hop-in-Taxi is safe, reliable, and comfortable.